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Customer Service & Information
To ensure worry free shopping, we are committed
to protecting your privacy and offer secure transactions. We pledge to safeguard
any information we collect associated with you and your name.
Placing Your Order Online:
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Select your trees, wreaths, garland and Christmas
tree stands by clicking on the "Order Now" button. Your items will be
added to your shopping cart.
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Add or delete items from your cart and be sure to
click the "recalculate" button.
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When you are ready to check-out, our Pay Pal
Secure Server will process your transaction. All your personal information will
be securely processed.
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All orders must be pre-paid in order for us to
reserve the item(s) of your choice.
Placing Your Order by Phone:
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Simply call us at 303-670-8414 and talk to one of our customer
service representatives. They will be happy to process your order and mail
you a receipt.
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Your pre-paid order will be shipped the week of
your preferred shipping date.
Order Dates:
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Order by December 13th.
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Orders placed after December 8, 2006 are subject
to availability. We will do our best to fulfill your order as requested.
If we need to make a substitution, one of our customer service representatives
will contact you.
Cancellation Policy:
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Orders cancelled prior to December 13, 2006 will
be cancelled without any penalty.
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Orders cancelled after December 13, 2006 will be
subject to a 50% cancellation fee.
Shipping Dates:
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Please allow 3 - 6 days from the day your order ships to receive your items. All our
products are guaranteed to be fresh and will arrive in good condition.
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All orders will be shipped between November 17
and December 15, 2006. If you would like to request a specific shipping
date, please contact out customer service department at 303-670-8414.
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All items will be shipped at the same time unless
you would like to request special shipping dates. Again, please call us at
303-670-8414.
Our Guarantee:
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All items are shipped as fresh as possible.
If for any reason your items do not arrive in satisfactory condition, please
contact us at 303-670-8414 for a replacement or a full
refund.
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